Talent's Information
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Location
Pune, India
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Rate
$10.0 per Hour
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Experience
3.5 Year
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Languages Known
English,Hindi
Available for
About PRANAY
Having Total 3.5 years of IT experience with 2 years 8 months of experience into Service Now Administration and Development with ITSM and HRSD.
Experience in Implementation of ITSM modules like Incident Management, Problem Management, Change Management, Knowledge Management and Service Catalog Management.
Experience in Implementation of HRSD module like Case Management
, HR Profile, HR life cycle events.
Knowledge on ServiceNow REST API INTEGRATION with Inbound & Outbound Integration.
Experience in creating new Flow Designer and Modifying the Existing Flows According to new Requirements in an efficient manner.
Experience in Creation of Catalog items, Record producers and Order guide.
Experience on Service Level Agreements (SLA).
Experience on working with Email notifications (Outbound & Inbound), Inbound Email Actions, Reports and Dashboards.
Working with Scheduled jobs.
Managing Service now data using Import sets using Transform maps.
Experience in using Service now utilities such as Client scripts, Business rules, UI Policies, Data Policies, UI Actions, Script includes.
Good knowledge on Designing Workflows to Automate the Business process using Service now.
Work Experience
SERVICENOW Developer
- January 2020 - June 2023 - 3 Year
- India
Projects
ADOBE
- February 2022 - July 2023 - 18 Months
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This project is basically a Software developments, Multi Media company
Responsibilities:
Using Transform maps to import Data.
Worked on incident, problem, change management configurations.
Worked on UI policies, Client scripts in order to implement the configurations.
Gathering Requirements from client creating catalog items.
Writing Business rules, Client scripts, UI actions and UI Policies as per the client requirement.
Using Workflow Editor for creating workflows.
Worked with Update Set to move the Configurations from developer environment to Testing environment.
Customizing the Forms, Lists based on the Business Requirement.
Manage the data with Tables, Import Sets & Update Sets.
Handling all the Duties like Designing, Developing Custom applications, Application support and testing the same after deployment to meet Business Standards.
Define Service Level Agreements SLAs, Notifications & Reports.
Worked on case management,HR life cycle events(On boarding & Off boarding)
VERIZON
- August 2019 - December 2022 - 41 Months
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This project is basically an Wireless Network with new upgrades.It is currently on the android platform.
Responsibilities:
Using Transform maps to import Data.
Worked on incident, problem, change management configurations.
Worked on UI policies, Client scripts in order to implement the configurations.
Gathering Requirements from client creating catalog items.
Writing Business rules, Client scripts, UI actions and UI Policies as per the client requirement.
Using Workflow Editor for creating workflows.
Worked with Update Set to move the Configurations from developer environment to Testing environment.
Customizing the Forms, Lists based on the Business Requirement.
Manage the data with Tables, Import Sets & Update Sets.
Handling all the Duties like Designing, Developing Custom applications, Application support and testing the same after deployment to meet Business Standards.
Define Service Level Agreements SLAs, Notifications & Reports.
Worked on case management, HR life cycle events (On boarding & Off bording)
Soft Skills
Industry Expertise
Education
in Bachelor Of Science in Computers
GTU University- June 2014 - June 2017
