$13.0 per Hour
More than 5 year of experience in Zoho Applications/products Development and Implementation.
API integration between Zoho Creator application and client application using Zoho OAuth.
KnowledgeofObjectoriented analysis, development, testing andintegrationofscalable,multi-tierdistributedenterprisebusinessapplication.
Strong knowledge of Zoho Applications and Products
Experience in Agile Project Management.
Knowledgeofall stagesofSoftwareDevelopmentLifeCycle(SDLC) and Project Life Cycle: designing, development, testing, deployment, and maintenance.
Cross-functional, adaptable, curious, entrepreneurial, team-oriented, committed to excellence.
Tech Stack Expertise
- January 2018 - December 2022 - 5 Year
Cummins Business IT Solutions
- March 2018 - February 2019 - 12 Months
- Cummins is an American Fortune 500 corporation that designs, manufactures, and distributes engines, filtration, and power generation products. The Cummins is one of the largest Client for HCL Technologies in term of revenue and oldest for around 15 years with approx. 56000 end users all over the Globe.
- Professional Experience Hobbies Personal Details Reference and Availability Provided technical support to end users and contractors for diverse hardware and software
- trouble tickets within SLA and lesser TAT. Creating Tickets in Remedy 8.1 tool and later migrated to Service Now recently
- Perform analysis of issues to evaluate and assign to other support levels if required.
- Providing guidance for Assent managements to end users.
- Gathered and submitted support log to management at the end of each day.
- Performed network administration; created user groups and user accounts; providing
- Appropriate access request for users using Active Directory along with implementing group policies. Password management through COLA (Cummins Online Login Access Management application).
- Support the user queries through emails, Skype chat, Desktop Sharing, WebEx & calls Applied service packs to workstations and software upgrade and new software installation request through System Canter Configuration Manager (SCCM).
- Involved in 3 years activity on IT infrastructure Power sweep for full system upgrade and completed the project with high appreciations.
- Trained System Users on-site to troubleshoot various technical issues and adjust system processes.
- Created Templates/Documentation for internal team KT sessions and end users training also uploaded to shared-folder and granting access, Mapping of Network Drives
Chegg /Mudita Express Cargo
- March 2019 - January 2021 - 23 Months
- Chegg Inc., Chegg India Pvt. Ltd. primarily creates solutions for Chegg Study board and handles several verticals of marketing and content support management. MUDITA is a First Generation Domestic Air and Road Cargo company,
- The company now, partners with all Domestic Airlines and provides a Single Window for Cargo booking across all destinations and routes criss crossing India. Development and management of applications on Zoho creator platform and integration with
- Responsibilities other zoho products.
- Provided maximum Automation to the client’s existing process to save number of man hours
- through customization and integration of different Zoho applications.
- Provided Application Development support to users for diverse software trouble tickets within SLA Perform analysis of issues and created new functionality as per the requirements
IIFL Samasta Finance./ Rockoly
- January 2021 - December 2022 - 24 Months
- Chegg /Mudita Express Cargo
- IFL Samasta, an IIFL Group company, is a microfinance institution committed to working towards women’s economic empowerment.
- Rockoly is the team building event agency specializing in cooking, wine tastings, happy hour experiences with Ingredient Delivered Preparing of TSD Document from inception to delivery.
- Application development using different Zoho products following Agile Methodologies.
- To satisfy the customer through early and continuous delivery of valuable software/application.
- Creating WBS to breakdown all the deliverables into small components for better execution
Computer Science & Engineering in B.TechDelhi University
- June 2013 - June 2017