$7.0 per Hour
About Pavani P
ServiceNow Certified IT professional with 5 years of total IT experience and around 2 years
in administering and development of ServiceNow solutions leveraging ITIL best practices and Agile
methodology for various ServiceNow modules.
Tech Stack Expertise
- January 2018 - December 2022 - 5 Year
Managing Integrated Risks (MIR)
- January 2020 - January 2021 - 13 Months
This is a custom application developed from scratch to manage Business Unit level risks and to track
Part of ServiceNow development team and involved in implementing the approved design.
Developed business rules, script includes to meet the business requirements
Carried out end to end testing, preparing operational qualification test cases and part of hyper support team to fix any post production issues.
Participated in design, code, and test inspections throughout the development life cycle
Risk Assessment And Monitoring For Third Party Ve
- March 2021 - December 2021 - 10 Months
Multiple Questionnaires configured to meet the business requirements using designer
Part of development team to do enhancements and moving them to other environments.
Participated in testing the application end-to-end to close the Operational Qualifications
Carried out end to end lifecycle of GRC VRM application and generated reports showing real time postures.
Participated in design, code, and test inspections throughout product life cycle to identify issues.
Involved in redesigning the workflows using ServiceNow workflow editor.
Global IPC – ITSM Program
- March 2021 - January 2022 - 11 Months
Administered / configured number of service requests whatever is assigned
Developed Service Requests and published on the portal to be accessible to user community.
Enhanced IPC modules based on the requests from user community after going through design reviews and CAB.
Participated in the requirements gathering with the teams to capture requirements.
ICS – Configuration & Customization
- January 2022 - December 2022 - 12 Months
It’s an in-house application developed for catering ICS team in Broadcom Corporation
This application involves complex flow and which requires configuring data through admin interface to enable Agents to process their cellular related cases.
Worked as an admin / developer to configure these complex paths to make them available for Agents existing paths and create the same in the tool without any mismatch.
Part of global Help Desk team and worked on the Assigned incidents (which requires changes to these workflows.)