$29.0 per Hour
Work Visa Type
Employment Tax Compliances
About Seetha T
- Over 8 years of experience in Salesforce.com CRM as an Administrator, Developer having extensive knowledge in design and development of various CRM & Web-based applications, implementing, customizing, and maintaining Salesforce solutions.
- Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
- Experienced in Financial Service Cloud, Sales Cloud, Service cloud, Customer portal using Salesforce CRM.
- Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
- In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
- Experience implementing Lightning experience and LWC (Lightning web components)
- Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
- Proficient in dealing with functionalities related to Sales Cloud, Service Sloud, Marketing Cloud, Community Cloud, Custom Cloud and Analytics Cloud.
- Experience with SFDC Service console, customer portal, case management, knowledge base, and customer communities and service account management.
- Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
- Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
- Created customized UI as per the client and application requirements using Visualforce.
- Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs.
- Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.
- Competent in analyzing and creating narrative Use Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow Diagram using UML Tools like MS Visio.
- Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in relation with all the phases of Rational Unified Process (RUP). Experience in data migration from ACT, Excel, and MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, Mass Delete, and Informatica.
- Experience in Creating page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
- Working with different aspects of Web Services (XML, WSDL, SOAP, and REST).
- Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
- Developed Lightning Component Framework and built Lightning component using aura framework.
- Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
- Experience using Agile methodology and knowledge in SAFe process for SDLC