$10.0 per Hour
A performance driven ambitious software developer with an extraordinary blend of and technical knowledge. Ability to communicate and motivate team members to enhance strategic goals and bottom line objectives. Creative problem solving and troubleshooting skills complemented by meticulous attention to details that will result in the success of an organization by developing new applications or improving existing ones
Tech Stack Expertise
Rest API1 Years
Service Now Developer
- January 2019 - February 2023 - 4 Year
Up Core- Services
- August 2021 - February 2023 - 19 Months
Customizing the forms and lists of Incident and Problem Management tables.
Creation of Incidents and Service Requests for supported applications. First point analysis on tickets and assigning them to service line based on scope.
Experienced with Web services including REST API integrations with various authentication options/techniques.
To load the bulk of Data into Service Now by using import sets.
Involved in associating users to groups, roles and Delegate roles to group member.
Developed client scripts, business rules, UI policies, UI Actions and catalog client scripts as per business requirement.
Responsible in Service Catalogs, Catalog categories and Record producers
Developed record producers to create incidents as per business requirement.
Created and scheduled reports as per customer needs.
Created SLAs as per the business requirement and maintained Schedules as per the organization business calendar for different time zones
Maintained dev instance and prod instance in sync.
- January 2020 - July 2021 - 19 Months
Understanding the requirements from the Client.
Normalizing the Configuration Item's data before inserting in Service Now.
Automated the CMDB data import through Inbound Email actions.
Worked on Transform maps, Business rules and server side scripting.
Configuring notifications for Asset Management.
Addition of Request items and workflow in Service Catalogue
Data Certification after populating Service Now.
Modifications in the Change Management workflow.
Guided internal team in US for MID Server setup and resolved few bugs while installation using best practices for mid server installation.
Created data source and transform maps for automation of data files received by inbound email actions.
Electronics & Telecommunications Engineering in BEHyderabad University
- June 2012 - June 2015