Servicenow developer

BMT Score
  • Remote

Available for

About Sailesh

A performance driven ambitious software developer with an extraordinary blend of and technical knowledge. Ability to communicate and motivate team members to enhance strategic goals and bottom line objectives. Creative problem solving and troubleshooting skills complemented by meticulous attention to details that will result in the success of an organization by developing new applications or improving existing ones

Tech Stack Expertise

  • Tech Stack Expertise

    Scripting Language


    2 Years
  • Tech Stack Expertise

    Microsoft .Net

    Rest API

    1 Years

Work Experience


Service Now Developer

  • January 2019 - February 2023 - 4 Year
  • India



Up Core- Services

  • August 2021 - February 2023 - 19 Months
Role & Responsibility
    Customizing the forms and lists of Incident and Problem Management tables.
    Creation of Incidents and Service Requests for supported applications. First point analysis on tickets and assigning them to service line based on scope.
    Experienced with Web services including REST API integrations with various authentication options/techniques.
    To load the bulk of Data into Service Now by using import sets.
    Involved in associating users to groups, roles and Delegate roles to group member.
    Developed client scripts, business rules, UI policies, UI Actions and catalog client scripts as per business requirement.
    Responsible in Service Catalogs, Catalog categories and Record producers
    Developed record producers to create incidents as per business requirement.
    Created and scheduled reports as per customer needs.
    Created SLAs as per the business requirement and maintained Schedules as per the organization business calendar for different time zones
    Maintained dev instance and prod instance in sync.
...see less

Destar Inc

  • January 2020 - July 2021 - 19 Months
Role & Responsibility
    Understanding the requirements from the Client. 
    Normalizing the Configuration Item's data before inserting in Service Now. 
    Automated the CMDB data import through Inbound Email actions. 
    Worked on Transform maps, Business rules and server side scripting. 
    Configuring notifications for Asset Management. 
    Addition of Request items and workflow in Service Catalogue 
    Data Certification after populating Service Now. 
    Modifications in the Change Management workflow. 
    Guided internal team in US for MID Server setup and resolved few bugs while installation using best practices for mid server installation.
    Created data source and transform maps for automation of data files received by inbound email actions. 
...see less

Industry Expertise



Electronics & Telecommunications Engineering in BE

Hyderabad University
  • June 2012 - June 2015

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