Talent's Information
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Location
Hyderabad, India
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Rate
$10.0 per Hour
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Experience
4 Year
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Languages Known
English,Hindi
Available for
Background Verification
40 Hr/Week
About Pankaj
A performance driven ambitious software developer with an extraordinary blend of and technical knowledge. Ability to communicate and motivate team members to enhance strategic goals and bottom-line objectives. Creative problem solving and troubleshooting skills complemented by meticulous attention to details that will result in the success of an organization by developing new applications or improving existing ones.
Tech Stack Expertise
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Go Lang
Grafana
1 Years -
PHP
Assert
1 Years -
Repository Tools
JIRA
1 Years
Work Experience
ServiceNow Developer
- January 2019 - January 2023 - 4 Year
- India
Projects
Amdocs
- July 2022 - January 2023 - 7 Months
Technologies
Role & Responsibility
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Working on ServiceNow CMDB (Configuration Management Data Base) and UCMDB application tools comprising developing, discovery purpose and troubleshooting of tool.
Manage any Remedy CMDB improvements projects related to automation and best practice in utilizing Remedy API and REST API to develop automation.
Taking care Network Integration and Configuration and Create Ticket using Active Directory, Service Now, BMC Remedy and ITSM and TAU.
Facilitates Unisys standard processes for ITIL core functions such as Incident Management, Change Management, Problem Management, etc.
Server Management, Incident Management, Application Management, DB Management via Tools - CMDB, UCMDB, Asset Manager and Amdocs IP
Provide coaching and conducts training for CMDB stakeholders to ensure appropriate understanding of the Configuration and Asset Management system and its relationship to Change Management and other key IT processes.
Work in the CMDB and Asset Management inconsistencies to keep the process effectiveness, and data accuracy. Maintain quality of information entered into Service Now CMDB
Support Design, Development and Implementation of automated process for gathering, populating and maintaining CMDB data.
serv
British Telecom
- September 2021 - July 2022 - 11 Months
Technologies
Role & Responsibility
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Working as a Service Reliability Engineer in Work Allocation Control Department.
Develops and implements Configuration and Asset Management standards policies and procedures.
Worked with ITSM Transformation Program to raise awareness and support for new Configuration and Asset Management.
Working of ITIL core functions such as Incident Management, Problem Management, Change Management with maintaining SLA.
Provide coaching and conducts training for CMDB stakeholders to ensure appropriate understanding of the Configuration and Asset Management system and its relationship to Change Management and other key IT processes such as Incident Management.
Govern end to end lifecycle of all Asset/CI.
Ensures the success metrices and monitoring of Configuration Management, Incident Management, Change management and Asset Management processes are adhered to
Taking care Network Integration and Configuration and Create Ticket using Active Directory, Service Now, BMC Remedy and TAU.
Use the Incident Management System to document and manage problems and work request and their respective resolutions and circumvention’s
Ericsson
- February 2021 - September 2021 - 8 Months
Technologies
Role & Responsibility
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Monitoring jobs and debugging and fixing errors, if there are any job failures.
Worked on Problem Management to Investigate recurring issues and close permanent fixes
Manage the entire lifecycles of IT Assets including provisioning, support and decommissioning.
Worked on System Administration, Networking, Project Management, and creation of Dashboards.
Worked on Service Now Business Rules, Includes, UI Actions, Scheduled Jobs, Service Now Client and server-side scripting.
Use the Incident Management, Problem Management and Change Management system to document and manage.
Worked management information about Configuration Management, Quality and Operations, risks and for trending
Receive and obtain notifications of significant changes in the state and conditions of CIs. Escalate non-compliance to the IT Security and Operations Team
Creating various kinds of reports and fetching data from BMC Remedy for purposes
Responsible for handling Alarm Management, Network Integration and Ticket Management for the assigned network.
Performing data cleansing and moving transformed data to Hive tables for further process.
Sony
- November 2016 - August 2018 - 22 Months
Technologies
Role & Responsibility
Troubleshooting the technical issues of Sony Bravia over Remote Diagnostics and handling Bravia team as a “Senior Floor Supervisor”
Deliver on Service Requests / Change Tasks raised by Users within the definite SLA.
Develop/Maintain logical data models by establishing relationship between Configuration items.
Participate in major projects / program for Configuration Management e.g., upgradation tools, integration with other solution toolsets.
Establish proper governance with vendors to ensure their system on boarding processes meet the requirement of IT Assets Registration / maintenance in CMDB which includes deployment of agents / credentials, opening of ports.
Monitoring jobs and debugging and fixing errors, if there are any job failures.
Soft Skills
Industry Expertise
Education
in B.Tech
Hydreabad University- June 2013 - June 2016
