Talent's Information
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Location
Pune, India
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Rate
$8.0 per Hour
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Experience
5.10 Year
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Languages Known
English,Hindi
Available for
Background Verification
40 Hr/Week
About Shubhangi
Seeking challenging assignments in Application Development with ample learning opportunities and
utilize the broad skills and expertise and be an invaluable asset to the organization
Work Experience
Service Now
- January 2018 - June 2023 - 5 Year
- India
Projects
MS GPS Partner Services
- August 2021 - June 2023 - 23 Months
Technologies
Role & Responsibility
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Plans and effectively manages required resources for incidents (both internal and external)
Manage incident management bridge calls with support teams, on-call support application teams and management
Communicate with all levels of management regarding Priority 1 and Priority 2 incidents.
Ensure the correct technical staff is working on an incident
Ticket review and oversight – constantly reviewing ticket details and ensuring standards arekept along with process driven correctly.
Take regional responsibility for the investigation, diagnosis and resolution of incidents within the region
MS CSS Incident Management
- September 2019 - July 2021 - 23 Months
Technologies
Role & Responsibility
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Plans and effectively manages required resources for incidents (both internal and external)
Manage incident management bridge calls with support teams, on-call support application teams and management
Communicate with all levels of management regarding Priority 1 and Priority 2 incidents
Ensure the correct technical staff is working on an incident
Ticket review and oversight – constantly reviewing ticket details and ensuring standards arekept along with process driven correctly
Take regional responsibility for the investigation, diagnosis and resolution of incidents within the region
IT Services
- June 2017 - August 2019 - 27 Months
Technologies
Role & Responsibility
Working off a Service Management ticket queue, ensuring high urgency tickets are prioritized.
Perform other duties as assigned by manager.
Provide an accurate record of each call in incident management tracking tool, review all incidentsfor our site.
Works independently in troubleshooting and providing solutions to unresolvedhardware and software problems through trouble- ticket system.
Provide a single point of contact for end users to receive support and maintenance withinthe organization's desktop computing environment.
Works closely with vendors and managed services to maintain systems and services, managechange, and deploy new systems and services
Knowledge of server and network communications equipment, protocols (i.e. DNS andTCPIP), transmission media, security and network management practices.
Configure antivirus software to fully protect IT environment.
Responsibilities for fixing securities controls in all the systems
Soft Skills
Industry Expertise
Education
in Bachelor of Engineering in Electronics ,
Pune Univeristy- June 2013 - June 2016
